How Cream City Music Ships Your Order
FREE SHIPPING: All orders placed on creamcitymusic.com ship FREE within the contiguous 48 United States.*
NO MINIMUM TO QUALIFY: No matter how small your order is, you qualify for free shipping.
FREE 2-DAY DELIVERY: Orders over $99 are automatically UPGRADED to FREE 2-Day Delivery. Saturday delivery is not applicable but is available for an additional charge. Amplifiers, cabinets, and items that have been discounted in any manner are excluded from 2-Day Delivery.
YOUR ORDER WILL SHIP SAME DAY OR NEXT BUSINESS DAY: Any order placed before 3 PM CST will ship out the same day it was ordered after payment verification. Some items such as guitars, basses, and large amplifiers may take extra time to prepare for shipping. Please allow one business day for those orders to be handled with the love and care they deserve.
YOUR INSTRUMENT WILL GET A COMPLIMENTARY CUSTOM SETUP: All fretted instruments will receive a custom setup prior to being shipped to you.
ALL SHIPMENTS ARE FULLY INSURED: Your item automatically insured for its full purchase price at no cost to you.
TRACKING & DELIVERY CONFIRMATION: You will receive a shipment notification via email seconds after we ship out your order containing all carrier and tracking information.
WE OFFER SOME OF THE FASTEST SHIPPING TIMES IN THE UNITED STATES:Our 6000 square foot showroom is located directly across the street from a UPS Regional Hub and only ten minutes away from Milwaukee’s Central USPS Processing Facility. This means that via standard UPS Ground or USPS Priority you’ll have your gear within 1-4 business days depending on your distance from Milwaukee.
*Manufacturer Exclusions: Certain products are excluded from free shipping due to manufacturer restrictions. This includes, but is not limited to, Strymon and Fulltone Custom Shop.
*Returning your purchase: If you return your purchase, the cost we paid to ship the item to you will be deducted from your refund. To learn more about our Return Policy, click here.