Careers

Have you ever wanted to work in an exciting and dynamic environment where you’re surrounded by great musical equipment and great people? Look no further! For over 20 years Cream City Music has raised the bar for what defines a successful musical instrument retailer.

Current Openings:


Online Sales Support
Location: Brookfield, WI
Type: Full Time

Have you ever wanted to work in an exciting and dynamic environment where you’re surrounded by great musical equipment and great people? Look no further! For over 20 years Cream City Music has raised the bar for what defines a successful musical instrument retailer.

The newest opening here at our shop is a full-time position on our E-Commerce team in the role of Online Sales Support. In the role of our Online Sales Support, you are the unflappable and up-beat voice of Cream City Music. This versatile role is responsible for responding to all customer inquires on our online sales platforms, providing exceptional customer service in all areas of music gear sales support, and processing customer returns. You'll also write simple product descriptions for used music gear and post those items for sale online.

This position will give you a chance to work directly with great music gear, while working collaboratively with other people who live for guitars, basses, amps, effects, making music, and retail sales.

This is a high-intensity role that matches well with people who thrive on teamwork, aspire to be leaders, have a desire to serve, and take pride in a job well done.

Responsibilities:

  • Provide knowledgeable answers to questions about our products, services, and customer orders on all relevant online sales platforms.
  • Generate simple written content describing the condition of used music gear and posting those items for sale on our online sales platforms.
  • Work with customers to resolve item returns, shipping inquiries, & order status questions.
  • Facilitate customer refunds & exchanges for online and phone customers.
  • Provide support for internal teams as needed for order & inventory support.

    Requirements:

  • A minimum of 1 year of experience in a retail or customer service environment (MI Retail experience is preferred)
  • Ability to work Monday – Friday from 9AM – 5 PM
  • Excellent written and verbal communication skills
  • Ownership and accountability in all aspects of the position
  • PC Proficient with ability to learn quickly
  • Exceptional attention to detail and the ability to multi-task in a fast-paced environment
  • Self-motivated mindset with excellent critical thinking skills and ability to solve problems
  • A positive and upbeat attitude with a proactive mindset
  • A candidate who is a musician with a passion for gear is preferred

    Eligible employees receive great benefits at Cream City Music including:

  • Paid-Time-Off
  • Paid Holidays
  • 401(k) Savings Plan
  • 401(k) Company Match
  • Industry leading compensation and bonus structure
  • Dynamic small team environment with no bureaucracy and great people
  • Employee discount on music gear
  • Casual Dress Code

    Click the link below to apply for this position!

    ONLINE SALES SUPPORT

    Guitar Setup / Repair Technician
    Location: Brookfield, WI
    Type: Full Time Min.
    Experience: Entry Level / Mid-Level

    Cream City Music is searching for a talented individual to join our guitar repair department. This position will give you a chance to work directly with new, used, and vintage music gear, while working collaboratively with other people who live for guitars, basses, amps, effects, making music, and retail sales.

    Our ideal candidate is a motivated, passionate, and thoughtful person who can continue our tradition of exceptional customer service, high quality setup work, and help us grow our business.

    This role requires someone who is skilled and quick at guitar setups and general guitar maintenance - experience doing structural repairs, including fret work, bridge re-glues, crack repairs, and neck resets are a plus but not required for this position. You will be tasked with the responsibility of performing pre-sale setup & repair work to ready instruments for our showroom in addition and will be the final touchpoint for our e-Commerce customers as you set up and inspect every instrument that we ship out. You will have the opportunity to learn about the exciting history of vintage guitars and basses with hands on experience handling and working on these iconic instruments.

    For over two decades, Cream City Music has been metro-Milwaukee’s premier destination for musicians seeking out the instruments and gear they need to unlock their creative potential. We’ve assembled a team of great people who are committed to making a positive impact on the lives of all the customers who are a part of the Cream City Music family.

    Responsibilities:

  • Performing basic cleaning, restring, and setup adjustment of fretted instruments
  • Identify and troubleshoot issues with fretted instruments pre-sale and post-sale
  • Assistance with picking fretted instrument orders each morning
  • Work with the shipping department to prioritize outgoing instrument setups
  • Keep a detailed log of your setup work and manage quality control checklists on each instrument you work on
  • Interact with customers from our retail showroom and online presence to manage specific setup requests
  • Provide support for in-house operations across multiple departments

    Requirements:

  • A minimum of 1 year of experience in a retail environment
  • A candidate who is an experienced musician with a passion for gear is preferred
  • A desire to learn about vintage guitars and basses
  • MI Retail experience is preferred
  • Excellent written and verbal communication skills
  • PC Proficient with ability to learn quickly
  • Exceptional attention to detail and the ability to multi-task in a fast-paced environment
  • Self-motivated with excellent problem-solving skills
  • A positive and upbeat attitude and a proactive mindset
  • Experience with various online sales outlets such as Ebay, Amazon, and Reverb is a plus.

    Eligible employees receive great benefits at Cream City Music including:

  • Paid-Time-Off
  • Paid Holidays
  • 401(k) Savings Plan
  • 401(k) Company Match
  • Excellent compensation structure dependent on experience level
  • Dynamic small team environment with no bureaucracy and great people
  • Employee discount on music gear
  • Casual dress code

    Click the link below to apply for this position!

    GUITAR SETUP / REPAIR TECHNICIAN

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