Start your career with one of the top music stores in the industry.

Cream City Music is always searching for talented and passionate individuals to be a part of a progressive and successful team in a stable and fast growing music business.

Voted 'Best Musical Instrument Store in Milwaukee in 2017' by Shepherd Express readers, Our store has been the go to choice for pro musicians throughout the metro-Milwaukee area and beyond for over 18 years with a worldwide reach and customer base all across the planet due to our company wide commitment to providing a level of personalized customer service and expert advice that sets us apart.

Used & Vintage Guitar Online Sales Support & Customer Service

Location: Brookfield, WI
Department: Online Sales / Customer Service
Type: Full Time Min. Experience: Entry Level / Mid

Cream City Music is searching for talented people to join our exciting online sales team. We’re seeking motivated, passionate, and thoughtful individuals who can continue our tradition of exceptional customer service, deep knowledge of musical gear, and help us grow our business. This position will give you a chance to work directly with used and vintage music gear, while working collaboratively with other people who live for guitars, basses, amps, effects, making music, and retail sales.

Our newest opening here at our shop is focused on working within the vintage & used gear department. You will have the opportunity to learn about the exciting history of vintage guitars and basses with hands on experience handling these iconic instruments. You will be tasked with the responsibility of creating content for every unique instrument that Cream City Music acquires and overseeing its journey from our showroom floor into the hands of it’s new owner.

For over 18 years, Cream City Music has been metro-Milwaukee’s premier destination for musicians seeking out the instruments and gear they need to unlock their creative potential. We’ve assembled a team of great people who are committed to making a positive impact on the lives of all the customers who are a part of the Cream City Music family.


  • A minimum of 1 years experience in a retail environment with point-of-sale systems as well as experience with various online sales outlets such as Ebay, Amazon, and Reverb
  • A candidate who is an experienced musician with a passion for gear is preferred
  • A desire to learn about vintage guitars and basses
  • MI Retail experience is preferred
  • Excellent written and verbal communication skills
  • PC Proficient with ability to learn quickly
  • Confidence in building and maintaining customer relationships
  • Exceptional attention to detail and the ability to multi-task in a fast paced environment
  • Self-motivated with excellent problem solving skills
  • A positive and upbeat attitude and and a proactive mindset
  • Willingness to learn product photography skills
  • Availability to work occasional weekends and travel for guitar shows is required
  • Experience in the following preferred but not required: AIMsi, Photoshop, Shopify, BigCommerce, Amazon Seller Central, eBay Selling Manager Pro, ShipStation, Using a DSLR camera


  • Photographing used & vintage musical instruments and editing those images
  • Writing original descriptive content about music gear based on established company standards
  • Posting music gear on all of our online sales marketplaces
  • Manage customer service requests from in-store, phone and online marketplaces
  • Search online marketplaces for used & vintage gear purchase opportunities
  • Quickly respond to online product questions in real-time via online chat
  • Provide support for in-house operations across multiple departments

Eligible employees receive great benefits at Cream City Music including:

  • Paid-Time-Off
  • Paid Holidays
  • 401(k) Savings Plan
  • 401(k) Company Match
  • Excellent compensation structure dependent on experience level
  • Dynamic small team environment with no bureaucracy and great people
  • Employee discount on music gear


If you think you have something to offer we encourage you to send us your resume and cover letter.
Your new career is here at Cream City Music.
Please email your cover letter and resume to