Careers

Cream City Music is always searching for talented and passionate individuals to be a part of a progressive and successful team in a stable and fast growing music business.

Voted 'Best Musical Instrument Store in Milwaukee' in 2017 & 2020 by Shepherd Express readers, Our store has been the go to choice for pro musicians throughout the metro-Milwaukee area and beyond for over 20 years with a worldwide reach and customer base all across the planet due to our company wide commitment to providing a level of personalized customer service and expert advice that sets us apart.

Current Openings:


Customer & Content Specialist

Location: Brookfield, WI
Type: Full Time
Min. Experience: Entry Level / Mid-Level

In the role of our Customer & Content Specialist, you are the unflappable and up-beat voice of Cream City Music. This versatile role is responsible for writing exciting and engaging product descriptions for music gear on our website, providing exceptional customer service in all areas of music gear sales support, processing customer returns, and being the hero for our customers when something goes wrong.

This position will give you a chance to work directly with new music gear, while working collaboratively with other people who live for guitars, basses, amps, effects, making music, and retail sales. This is a high-intensity role that matches well with people who thrive on teamwork, aspire to be leaders, have a desire to serve, and take pride in a job well done. A position on our E-Commerce team offers long-term career potential and excellent compensation for top performers.


Responsibilities:

  • Write engaging product descriptions for new music gear including guitars, basses, amps, and effects
  • Provide knowledgeable answers to questions about customer orders and our services & products
  • Work with customers to resolve item returns, shipping inquiries, & order status questions
  • Facilitate customer refunds & exchanges for online and phone customers
  • Provide support for internal teams as needed for order & inventory support


    Requirements:

  • A minimum of 1 year of experience in a retail or customer service environment (MI Retail experience is preferred)
  • Excellent written and verbal communication skills
  • Ownership and accountability in all aspects of the position
  • PC Proficient with ability to learn quickly
  • Exceptional attention to detail and the ability to multi-task in a fast paced environment
  • Self-motivated mindset with excellent critical thinking skills and ability to solve problems
  • A positive and upbeat attitude with a proactive mindset
  • A candidate who is a musician with a passion for gear is preferred
  • Ability to work Monday – Friday from 9AM – 5PM


    Eligible employees receive great benefits at Cream City Music including:

  • Paid-Time-Off
  • Paid Holidays
  • 401(k) Savings Plan
  • 401(k) Company Match
  • Industry leading compensation and bonus structure
  • Dynamic small team environment with no bureaucracy and great people
  • Employee discount on music gear
  • Casual Dress Code


    Click the link below to apply for this position!

    CUSTOMER CONTENT SPECIALIST APPLICATION

    Support Team Assistant

    Location: Brookfield, WI
    Type: Full Time
    Min. Experience: Entry Level

    Have you ever wanted to work in an exciting and dynamic environment where you’re surrounded by great musical equipment and great people? Look no further! For over two decades Cream City Music has raised the bar for what defines a successful musical instrument retailer.

    In the role of our Support Team Assistant, you are the jack of all trades who takes pride in helping our Sales, eCommerce, and Support teams achieve their daily goals.

    This versatile role encompasses a broad variety of tasks unique to each key department in our shop and will give you an opportunity to see how our business operates across different disciplines.

    This position will give you a chance to work directly with cool music gear, while working collaboratively with other people who live for guitars, basses, amps, effects, and making music.

    This role matches well with people who thrive on teamwork, can take direction well, have a desire to serve, and take pride in a job well done. A position on our Support Team is a great way to begin working in the music retail field and can lead to full-time opportunities and greater responsibilities for someone who brings their “A” game on a daily basis.


    Responsibilities:

  • Picking product for eCommerce and mail order sales
  • Assisting in shipment of outgoing orders
  • Assisting in receiving incoming shipments 
  • Warehouse stocking and maintenance
  • Deployment and merchandising of instruments, amps, and accessories in the showroom
  • Light janitorial work (sweeping, mopping, emptying garbage, breaking down cardboard boxes) 
  • General assistance to other departments as needed


    Requirements:

  • Excellent written and verbal communication skills 
  • Ownership and accountability in all aspects of the position 
  • PC Proficient with ability to learn quickly 
  • Ability to lift up to 50 lbs
  • Exceptional attention to detail and the ability to multi-task in a fast paced environment 
  • Self-motivated mindset with excellent critical thinking skills and ability to solve problems 
  • A positive and upbeat attitude with a proactive mindset 
  • A candidate who is a musician with a passion for gear is preferred 
  • Ability to work every Sunday 9-5 is a prerequisite for this position. Other days and times are flexible


    Eligible employees receive great benefits at Cream City Music including:

  • Paid-Time-Off  
  • Paid Holidays 
  • 401(k) Savings Plan 
  • 401(k) Company Match 
  • Industry leading compensation and bonus structure 
  • Dynamic small team environment with no bureaucracy and great people 
  • Employee discount on music gear 
  • Casual Dress Code 


    Click the link below to apply for this position!

    SUPPORT TEAM ASSISTANT APPLICATION