Return Your Purchase

If you decide you'd like to return an item, please contact customer service at 1-800-800-0087, live chat with us on our site, or fill out a Return Request form below.


Your purchase may be returned within 30 days of the date of delivery for a full refund in the original form of payment, store credit, or exchange at your discretion. For any returns other than non-disclosure related issues, defective items, or incorrect item shipment, the buyer assumes responsibility for all shipping costs. If the item was sold with "Free Shipping", the shipping and handling charges incurred from the initial outbound shipment will be deducted from the refund. All items must be returned with all original packaging, documents and accessories. Cream City Music reserves the right to refuse any return if item is not returned in the condition in which it was delivered.


We're committed to a quick and concise refund of your purchase! The time period to get your refund includes the transit time for us to receive your return from the shipper (1-7 business days depending on the carrier), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (1-5 business days depending on your bank).


RESTOCKING FEES: Your purchase must be returned in the condition it was received with all original packaging, manuals, and accessories or a 15% restocking fee may be assessed at Cream City Music's discretion.

LAYAWAYS AND SPECIAL ORDERS: Special orders and items purchased though our in-store layaway program are only refundable via in-store credit.

EXCLUSIONS: Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, earbuds, earplugs, and harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.

If you have any questions or need assistance, please contact us at 1-800-800-0087 or send us an email at