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Shipping

Cream City Music offers fast, free shipping to the United Stages and safe, secure international shipping to the rest of the world.

Free Shipping

All orders placed on creamcitymusic.com ship FREE within the contiguous 48 United States.*
     *Certain products are excluded from free shipping due to manufacturer restrictions.

No Minimum To Qualify

No matter how small your order is, you qualify for free shipping.

Free 2-Day Delivery

Orders over $99 are automatically UPGRADED to FREE 2-Day Delivery. Saturday delivery is not applicable but is available for an additional charge. Amplifiers, cabinets, and items that have been discounted in any manner are excluded from 2-Day Delivery.

Same-Day Shipping

Any order placed before 3 PM CST will ship out the same day it was ordered after payment verification. Some items such as guitars, basses, and large amplifiers may take extra time to prepare for shipping. Please allow one business day for those orders to be handled with the love and care they deserve.

Complimentary Pro Setup

All fretted instruments will receive a custom setup prior to shipment.

Fully Insured

Your item automatically insured for its full purchase price at no cost to you.

Tracking & Delivery Confirmation

You will receive a shipment notification via email seconds after we ship out your order containing all carrier and tracking information.

We Offer Some of the Fastest Shipping Times In The United States

Our 6000 square foot showroom is located directly across the street from a UPS Regional Hub and only ten minutes away from Milwaukee’s Central USPS Processing Facility. This means that via standard UPS Ground or USPS Priority you’ll have your gear within 1-4 business days depending on your distance from Milwaukee.


Map of UPS shipping times

International Shipping

Cream City Music will ship to virtually ANYWHERE in the world. Whether you're in Europe, Asia, South America, Australia or beyond, we want to do business with you. Cream City Music ships most international orders via UPS, providing you with the comfort that comes with excellent point to point tracking information and full insurance on your purchase.

If you are outside of the United States and would like to make a purchase, please reach out to us at +1-262-860-1800 or email service@creamcitymusic.com.


-Import duties, taxes, VAT, or any additional regional charges are not included in the item price or our shipping charges. It is the buyer's responsibility to check with your country's customs office to determine any additional costs that may be incurred with you purchase. We cannot lower value or declare items as a "gift".


-In the event of an international shipment being refused by the buyer due to customs fees, the cost of shipment back to our shop will be deducted from the purchase price paid for the item.