Careers

Have you ever wanted to work in an exciting and dynamic environment where you’re surrounded by great musical equipment and great people? Look no further! For over 20 years Cream City Music has raised the bar for what defines a successful musical instrument retailer.

Current Openings:


Sales Team
Location: Brookfield, WI
Type: Full Time

A new opening here at our shop is a full-time position on our Sales Team.

This position will give you a chance to work directly with new, used, and vintage music gear, while working collaboratively with other team members who live for have a passion for making music and serving our customers.

This is a high-intensity role that matches well with people who thrive on teamwork, aspire to be leaders, have a desire to serve, and take pride in a job well done. A position on our Sales Team offers long-term career potential and excellent compensation for top performers.

You will be tasked with the responsibility of working directly with our customers by phone, by email, and in-person in our gorgeous retail showroom.

This is a relationship-based position and you'll have the joy of forming friendships with fellow musicians, learning about their needs on their musical journey, and getting them set up with the gear they need. This position will also require you to build and maintain a customer database supplied by our online sales channels and perform proactive customer outreach on a daily basis to grow and strengthen those friendships.

Responsibilities:

  • Work with customers to find the gear they need to unlock their creative potential
  • Quickly field and respond to all incoming customer inquiries in our showroom and online via email, phone, and website chat
  • Embody company standards of customer service excellence, sales technique, and follow through with all customers
  • Engage in regular proactive customer outreach on a daily basis
  • Evaluate and purchase used gear from customers in the retail showroom
  • Act as first point of contact for customers with instrument repair needs and work with Master Luthier to provide clear and accurate pricing and lead times for repair completion

    Requirements:

  • A work schedule of Tuesday - Friday from 10 AM - 7 PM and Saturday 9 AM - 5 PM
  • A candidate who is a musician with a passion for gear is preferred
  • A minimum of 1 year of experience in a sales or customer service environment (MI Retail experience is preferred)
  • Excellent written and verbal communication skills
  • Ownership and accountability in all aspects of the position
  • PC Proficient with ability to learn quickly
  • Exceptional attention to detail and the ability to multi-task in a fast-paced environment
  • Self-motivated mindset with excellent critical thinking skills and ability to solve problems
  • A positive and upbeat attitude with a proactive mindset

    Eligible employees receive great benefits at Cream City Music including:

  • Paid-Time-Off
  • Paid Holidays
  • 401(k) Savings Plan
  • 401(k) Company Match
  • Industry leading compensation and bonus structure
  • Dynamic small team environment with no bureaucracy and great people
  • Employee discount on music gear
  • Casual Dress Code

    Click the link below to apply for this position!

    SALES TEAM
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