How to Return an Item to Us
If you decide you'd like to return an item, please fill out a RETURN REQUEST form right away. You will be issued a return authorization number (or RA#,) then given easy instructions on how to get your product back to us safely and efficiently. Please see below for our policies on new, used, and vintage products.
New Items: Most new, untouched, unopened items† may be returned within 14 days of the date of delivery for a full refund in the original form of payment or store credit at your discretion, less outbound shipping costs. For any returns other than non-disclosure related issue or incorrect shipment the buyer assumes responsibility for all return shipping costs. If the item was sold with "Free Shipping", the shipping and handling charges incurred from the initial outbound shipment will be deducted from the refund. Cream City Music reserves the right to refuse any return if item is not returned in the condition in which it was delivered.
Vintage & Used items: Most vintage & used items may be returned within 14 days from the date of delivery. Our industry leading vintage certification process allows us to stand behind every vintage and used instrument we sell with absolute confidence. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. If the item was sold with "Free Shipping", the shipping and handling charges incurred from the initial outbound shipment will be deducted from the refund. Vintage and used refunds are eligible for refund in the original form of payment or for store credit.
Special Orders: Items that are special ordered are only refundable as in-store credit and must be shipped back to us within two business days of the date your item is delivered in the same condition in which it was received. Your purchase must be returned in unused condition with all original box, manuals, and applicable accessories or a 15% re-stocking fee may be assessed at Cream City Music's discretion. Your store credit will be issues less the cost of the initial oiutbound shipping and you will be responsible for all return shipping costs unless the return is a result of the incorrect item being shipped or if the item was damaged in shipping.
† Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, earbuds, earplugs, and harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
When will I get my refund?: We know you made a commitment with your hard-earned money to buy from us and we're committed to a quick and consise reimburement of your purchase! The time period to get your refund includes the transit time for us to receive your return from the shipper (1-7 business days depending on the carrier), the time it takes us to process your return once we receive it (24 hours), and the time it takes your bank to process our refund request (1-5 business days depending on your bank).